Custom order terms and conditions

  • What if I have to cancel my custom order? ALL deposits are non-refundable after 7 days. We start your product, it's got your name on it, it's committed. If you need us to hold your order for a while (you can always sell your spot, or we can help you sell it). Lack of payments or communication after 12 months results in an abandoned order and we are not responsible for ANY refund/reimbursement. We also do not keep your spot in line, if we start back up on your guitar, your wait time resets.
  • I want to return a guitar because I'm not happy with it: All sales are final, including custom built orders AND inventory orders. We work our hardest to make our product the best it can be and will work to address any issues that may arise. We do NOT issue refunds for things like "I wish it was more sparkley sounding" or "it's just not quite what I thought it would be". We reserve the right to take returns for massive manufacturing defects. Any return can be subject to a 15% restocking fee depending on return condition and payment within 30 days of return.
  • Average custom order wait time?: 4-6 months